Subscription policy

LUVI SUBSCRIPTION & CANCELLATION POLICY

Last updated: 20.02.2026
This Subscription & Cancellation Policy explains the terms that apply when you enroll in the Luvi VitalDrops automatic monthly delivery plan.

1. SUBSCRIPTION SERVICE

1.1 Monthly Subscription

When you purchase a Luvi VitalDrops subscription, you agree to receive a new supply of Luvi VitalDrops every month.

Your payment method will be charged when you place your first subscription order and automatically charged again approximately every month thereafter until your subscription is canceled.

Each monthly shipment is billed separately. Applicable shipping fees and taxes, if any, will be displayed at checkout and may also apply to future subscription orders.

1.2 Subscription Discount

Active subscribers receive 30% off the regular one-time purchase price of Luvi VitalDrops.

The subscription discount applies to eligible subscription orders and cannot be combined with other discount codes or promotional offers unless expressly stated otherwise.

The discount does not guarantee that the underlying product price will remain unchanged. If the subscription price changes, we will provide advance notice before the new price takes effect.

1.3 Minimum Two-Order Commitment

The Luvi VitalDrops subscription requires a minimum commitment of two successfully paid monthly orders.

By enrolling, you agree to purchase and pay for your initial subscription order and one additional monthly renewal order.

After the second order has been successfully processed, you may cancel your subscription at any time before the next renewal charge.

The minimum two-order requirement is disclosed before checkout and forms part of your subscription agreement.

1.4 Automatic Renewal Authorization

By completing your subscription purchase, you expressly acknowledge and agree that:

• You are enrolling in an automatically renewing monthly subscription.
• Your selected payment method will be charged when you subscribe.
• Your payment method will be charged again approximately every month.
• The subscription will continue automatically until canceled.
• A minimum of two successfully paid orders applies.
• You are responsible for canceling before a future renewal is processed if you do not want another shipment.
• Renewal charges will be based on the subscription price in effect at the time of billing.

By placing the order, you authorize Luvi and its payment providers to securely store your payment information and process recurring subscription charges according to these terms.

2. MANAGING YOUR SUBSCRIPTION

2.1 Customer Subscription Portal

You may access your subscription through the customer account or subscription management portal available on our website.

Depending on the options available in your portal, you may:

• Review your upcoming billing date
• Update your shipping address
• Update your billing information
• Change the quantity of your subscription
• Review previous subscription orders
• Cancel your subscription after completing the two-order minimum

Product exchanges and product variant changes may not be available through the subscription portal.

2.2 Subscription Assistance

You may also contact our customer support team for assistance:

Email: [INSERT LUVI SUPPORT EMAIL]

Please include your full name, order number, and subscription information so we can locate your account.

3. BILLING AND RENEWALS

3.1 Renewal Date

Your subscription will generally renew each month on or around the calendar date of your original subscription purchase.

Renewal dates may vary slightly because of weekends, holidays, payment processing times, or calendar differences.

Your upcoming renewal date will be displayed in your subscription portal where available.

3.2 Renewal Reminders

We may send reminder emails before an upcoming renewal as a courtesy.

You remain responsible for reviewing your subscription status and upcoming billing date through your customer account. Failure to see or receive a reminder does not automatically cancel the subscription.

3.3 Price Changes

We reserve the right to change subscription pricing.

We will provide at least 30 days’ advance notice of a price change whenever reasonably possible. The notice will explain the new price and provide instructions for managing or canceling the subscription.

If you do not cancel before the new price takes effect, your subscription will renew at the updated price.

4. CANCELLATION POLICY

4.1 When You May Cancel

Because the Luvi VitalDrops subscription includes a two-order minimum commitment, cancellation may take effect after the first two successfully paid subscription orders have been completed.

After satisfying this minimum commitment, you may cancel at any time through your online subscription portal or by contacting customer support.

4.2 Canceling Before a Renewal

To prevent the next subscription charge, your cancellation must be completed before the renewal payment has been processed.

We recommend submitting cancellation requests at least 24 hours before the next scheduled billing date to allow sufficient processing time.

An online cancellation submitted before the renewal is processed will stop future subscription renewals.

4.3 Orders Already Processed

Canceling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been billed, processed, fulfilled, shipped, or delivered.

Once a renewal order has entered processing, we may be unable to stop the shipment.

Any request involving an already processed subscription order will be reviewed under our Return & Refund Policy and applicable law.

4.4 Cancellation Confirmation

After your cancellation is completed, you should receive an email or portal confirmation.

Please retain this confirmation for your records. If you do not receive confirmation, contact our customer support team promptly.

5. RETURNS AND REFUNDS

Subscription renewal charges are generally non-refundable once the corresponding order has been processed.

However, eligible returns, damaged products, incorrect items, missing shipments, and other qualifying issues will be handled under our Return & Refund Policy and applicable consumer protection laws.

Canceling a subscription does not automatically create a refund for previous orders.

Products that are unused do not automatically qualify for a refund unless they meet the conditions of our Return & Refund Policy.

Nothing in this policy limits any consumer rights that cannot legally be waived.

6. FAILED PAYMENTS

If a subscription payment fails, our payment processor may attempt to process the payment again.

During this period, we may contact you and ask you to update your payment information.

If the payment continues to fail, the subscription may be paused or canceled. No new order will be shipped until payment has been successfully received.

You may update your payment method through your customer account or by contacting customer support.

7. SHIPPING

Subscription orders are normally processed within 24 hours after successful payment.

Once shipped, most orders arrive within approximately 4 to 8 business days, depending on the destination, carrier, customs procedures, weather conditions, and other circumstances outside our control.

Tracking information will be provided when the order ships.

Subscriptions are available only in countries and locations supported by Luvi. Moving to an unsupported shipping location may prevent future subscription orders from being fulfilled.

8. PRODUCT AVAILABILITY AND UPDATES

Luvi may occasionally update its product packaging, labeling, ingredients, formulation, or presentation.

If an update materially changes the product or your subscription terms, we will provide appropriate notice when required.

If Luvi VitalDrops becomes unavailable, we may pause or cancel your subscription and notify you. We will not charge you for an order that we cannot fulfill.

9. FREE TRIALS AND TRY-BEFORE-YOU-BUY PROGRAMS

Luvi does not currently offer a free trial or try-before-you-buy subscription program.

If such a program is introduced in the future, its price, duration, renewal terms, cancellation deadline, and billing conditions will be clearly disclosed before enrollment.

10. BILLING CONCERNS AND PAYMENT DISPUTES

If you believe a subscription charge was made incorrectly, please contact our support team so we can investigate the issue promptly.

Contacting Luvi first may allow us to resolve the concern more quickly. However, nothing in this policy limits any rights you may have through your bank, card issuer, payment provider, or applicable law.

11. FRAUD AND ABUSE

We reserve the right to pause, refuse, or terminate subscriptions associated with suspected fraud, unauthorized payment methods, resale activity, excessive disputes, or abuse of promotional offers.

We may share relevant transaction information with payment processors, fraud prevention providers, shipping carriers, or authorities where permitted or required by law.

12. GOVERNING TERMS

This Subscription & Cancellation Policy forms part of Luvi’s Terms of Service.

Subscription purchases are also subject to our Shipping Policy, Return & Refund Policy, Privacy Policy, and all applicable laws.

If a provision of this policy conflicts with a mandatory consumer protection law, the applicable law will control.

13. CONTACT INFORMATION

For subscription assistance, contact:

Luvi Customer Support
Website: hiluvi.com
Response time: approximately 24 to 48 business hours

Please include your order number, the email address used for your purchase, and your subscription information.

FINAL ACKNOWLEDGMENT

By completing a Luvi VitalDrops subscription purchase, you confirm that you have read, understood, and agreed to this Subscription & Cancellation Policy.

You expressly authorize Luvi to charge your selected payment method for your initial order and recurring monthly renewal orders until your subscription is canceled, subject to the minimum two-order commitment described above.